##CompanyName## ##CompanyAddress## ##CompanyPhone## ##CompanyEmail## ##CompanyWebsite## ##CompanyVAT##

Ticket ID:  ##TicketID## Asset ID:  ##Asset## Model: ##AssetMake## Open Date:  ##OpenDate## ##Priority##

Thank You for choosing ##CompanyName## to repair your computer.  Please keep this ticket and present at the time of pickup of your computer.

Your Service ID: ##TicketID##

Problem Described By Customer: 

##PROBLEM##

##ESTIMATE##

##BUDGET##

Please check we have described the problem accurately and are not missing any details.  Our free diagnosis service takes up to 5 business days to complete and most repairs are completed within 10 business days depending on parts availability.  If you would like your computer diagnosed and repaired faster please ask about our priority service.

IT IS IMPORTANT YOUR DATA IS BACKED UP.  WE ACCEPT NO LIABILITY FOR LOSS OF DATA.  IF YOU ARE UNSURE WE OFFER A DATA BACK UP SERVICE.

If you have not made any backups of your data then we can do this for you. Please contact us as soon as possible to arrange for your data to be backed up before we start work on your computer. Please note, mechanical failure of your hard disk or other components inside your computer can occur without warning during our intensive diagnostics. Virus and malware infections can also damage your data and could lead to unpredictable problems and could result in data loss.

For some jobs, we may need to re-install your operating system. This involves wiping your hard disk clean and re-installing the operating system back to the point when your computer was first purchased. We will contact you prior to doing this but if you require your data to be backed up prior to the wipe and restored back to your computer once the operating system has been re-installed please let us know. There will be additonal charges associated with this service.

Abandoned Computers
Any computer that has been left abandoned for over 90 days will be recycled or disposed if prior arrangements have not been made. Please ensure your we have the correct contact information on at the top of this sheet.